Frequently Asked Questions
Everything you need to know about your SONGMICS HOME shopping experience.
What is the estimated delivery time for my order?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Does SONGMICS HOME offer a warranty on furniture?
Yes, we provide a standard 2-year warranty on all our products. This covers manufacturing defects and structural failures under normal residential use. Please keep your order ID for any warranty claims.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition within 30 days of delivery for a full refund.
How do I assemble my new furniture?
Every product comes with a detailed, illustrated instruction manual and all necessary tools. We also provide assembly videos for our most popular items on our official website and YouTube channel.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options like Klarna or Afterpay to make your home furnishing more affordable.
Are your materials sustainably sourced?
At SONGMICS HOME, we are committed to quality and responsibility. We use CARB P2-compliant engineered wood and sustainably sourced materials to ensure our furniture is safe for your home and the environment.